Terms & Conditions
Last Updated: 10/11/2024
1. Agreement to Terms
By accessing or using Trained By AI (the "Service"), you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you do not have permission to access the Service.
2. Definitions
"Service" refers to Trained By AI, a sales training platform featuring AI-powered training scenarios
"User" refers to any individual or entity that creates an account on the Service
"Credits" refer to the digital tokens required to access training sessions"Platform" refers to the website, applications, and services provided by Trained By AI
"AI Avatar" refers to the artificial intelligence-powered simulation used for training purposes
"Training Session" refers to any interaction between a User and an AI Avatar
"Training Data" refers to all data generated during Training Sessions
3. Account Registration and Security
3.1 Account Creation
To use the Service, you must:Be at least 18 years oldRegister for an account with accurate, current, and complete informationMaintain and update your information to keep it accurate, current, and completeProvide valid business information if registering for a business account
3.2 Account Security
You are responsible for:
Maintaining the confidentiality of your account credentials
All activities that occur under your account
Immediately notifying us of any unauthorized use of your account
Ensuring that you exit from your account at the end of each session
Implementing appropriate security measures for account access
4. Credits and Payment
4.1 Credit System
Credits are required to access training sessions with AI avatars
One credit is consumed per training session
Credits are non-transferable and non-refundable
Credits have no monetary value outside of the Service
Credits do not expireBulk credit purchases may be subject to separate terms
4.2 Payment Processing
All payments are processed through our secure payment processor
Prices are subject to change with 30 days notice
All purchases are final and non-refundable
Service credits may be issued for extended service outages
Enterprise customers may have separate payment terms
Failed payments may result in account suspension
5. Acceptable Use
5.1 Prohibited Activities
You agree not to:
Use the Service for any illegal purpose
Attempt to gain unauthorized access to the Service
Interfere with or disrupt the Service
Share account credentials with third parties
Create multiple accounts to circumvent usage limitations
Record, reproduce, or distribute AI training sessions without permission
Attempt to manipulate or deceive the AI training system
Use automated systems to interact with the Service
5.2 Training Session Conduct
Users must:
Engage professionally with AI avatars
Use appropriate business language
Respect the intended educational purpose of the Service
Report any AI behavior that appears inappropriate or biased
Not attempt to extract personal or business information from AI avatars
Maintain professional standards during all training sessions
6. AI Training and Limitations
6.1 AI Avatar Limitations
AI avatars are simulations and may not perfectly reflect real-world scenarios
Responses are generated based on training data and may contain inaccuracies
AI avatars may exhibit biases despite our best efforts to minimize them
AI responses should not be considered professional advice
Training effectiveness varies by individual and circumstance
6.2 Training Data and Analysis
Training sessions may be recorded and analyzed for service improvement
AI responses are continuously monitored and adjusted
Users may receive automated feedback based on AI analysis
Training patterns may be aggregated for research purposes
Individual session data is retained according to our Privacy Policy
7. Intellectual Property
7.1 Ownership
All platform content, features, and functionality are owned by Trained By AI
Users retain ownership of their personal content and training inputs
Training session recordings are jointly owned
AI-generated content is owned by Trained By AI
Users grant Trained By AI a license to use, store, and analyze training session data
7.2 License Grants
Users grant Trained By AI:
Perpetual license to use training session data for service improvement
Right to analyze and aggregate training patterns
Permission to use anonymized data for research
Right to incorporate feedback into AI training models
8. Service Availability and Maintenance
8.1 Service Level Commitments
Target uptime of 99.9% excluding planned maintenance
Scheduled maintenance announced 48 hours in advance
Emergency maintenance may occur without notice
Service credits issued for extended unplanned outages
No guarantee of constant availability
8.2 Disaster Recovery
Regular backup of all user data
Recovery time objective of 24 hours
Separate backup storage location
Annual recovery testing
User notification of significant incidents
9. Limitation of Liability
9.1 Service Provided "As-Is"
The Service is provided without warranties of any kind
We do not guarantee specific outcomes from training sessions
AI responses are simulations and may not reflect real-world scenarios
Training effectiveness is not guaranteedService features may change over time
9.2 Liability Limitations
We are not liable for:
Indirect, incidental, special, or consequential damages
Lost profits or data
Service interruptions or errors
Accuracy of AI responses or training effectiveness
Business decisions made based on AI training
Maximum liability limited to fees paid in last 12 months
10. Account Termination
10.1 Our Rights
We reserve the right to:
Suspend or terminate accounts for Terms violations
Remove inappropriate content
Cancel unused credits upon account termination
Retain certain data as required by law
Deny service to previously terminated users
10.2 Effects of Termination
Upon termination:
Access to the Service will cease immediately
Unused credits will be forfeited
User data will be handled as described in our Privacy Policy
Training history may be retained
Refunds will not be issued
11. Changes to Terms
We may modify these Terms at any time
Changes will be effective upon posting to the Service
Material changes notified via email 30 days in advance
Continued use of the Service constitutes acceptance of modified Terms
Users may terminate service if they disagree with changes
12. Governing Law and Dispute Resolution
These Terms are governed by United States law
Any disputes will be resolved in United States courts
Users agree to submit to personal jurisdiction in United States courts
Mandatory arbitration for certain disputes
Class action waiver
13. Contact Information
For any questions regarding these Terms, please contact us at:
Trained By AI
[ADDRESS]
Email: [EMAIL]
Phone: [PHONE]
Website: [WEBSITE]